Sales Policy

Effective Date: January 6, 2025

At Purrtopin, we strive to provide an exceptional shopping experience for all our customers. Our Sales Policy outlines the terms and conditions governing the purchase of products through our website, purrtopin.com, and our physical store. By making a purchase, you agree to the terms outlined below.

1. Pricing

a. Accurate Pricing

  • All prices listed on our website and in-store are accurate at the time of publication.

  • We reserve the right to update prices without prior notice.

b. Taxes

  • Prices exclude applicable taxes unless stated otherwise.

  • Taxes are calculated based on your shipping address during checkout.

c. Promotions and Discounts

  • Promotional offers, discounts, and coupon codes cannot be combined unless specified.

  • Promotional pricing is valid only during the specified period.

2. Orders

a. Order Confirmation

  • Once an order is placed, you will receive a confirmation email with details of your purchase.

  • We reserve the right to cancel orders due to errors, fraudulent activity, or stock unavailability.

b. Payment Methods

  • We accept major credit cards, debit cards, and secure third-party payment processors.

  • Payment must be completed at the time of purchase.

c. Out-of-Stock Items

  • If an item is unavailable, you will be notified promptly, and a refund will be issued if payment has been made.

3. Shipping

a. Delivery Times

  • Delivery times vary depending on your location and the chosen shipping method.

  • Estimated delivery times are provided during checkout.

b. Shipping Fees

  • Shipping fees are calculated based on the destination and weight of your order.

  • Free shipping may apply for orders meeting specific criteria.

c. Lost or Damaged Shipments

  • Purrtopin is not responsible for delays caused by the courier.

  • If a shipment is lost or damaged, contact our support team for assistance.

4. Cancellations and Modifications

a. Order Cancellations

  • Orders can be canceled within 24 hours of placement.

  • Contact us at info@purrtopin.com for cancellation requests.

b. Order Modifications

  • Modifications to an order can be made if the order has not yet been shipped.

  • Contact our support team as soon as possible.

5. Customer Support

For inquiries, please contact us:

  • Hotline: (641) 753-3127

  • Address: 211 Harmony Dr, Marshalltown, Iowa

  • Email: info@purrtopin.com

  • Website: purrtopin.com