Privacy Policy

Effective Date: January 6, 2025

Purrtopin (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website at purrtopin.com or interact with our services.

1. Information We Collect

a. Personal Information

We collect personal information you voluntarily provide to us when you:

  • Create an account or make a purchase (e.g., name, email, phone number, billing and shipping addresses).

  • Subscribe to our newsletter or promotional materials.

  • Contact customer support.

b. Automatically Collected Information

When you visit our website, we may collect information about your device and browsing habits, including:

  • IP address, browser type, and operating system.

  • Pages visited, time spent, and referring URLs.

  • Cookies and tracking technologies.

c. Payment Information

For purchases, we use secure third-party payment processors. We do not store your full payment details.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and returns.

  • Improve website functionality and user experience.

  • Provide customer support and respond to inquiries.

  • Send marketing communications (if you’ve opted in).

  • Ensure compliance with legal obligations.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Service Providers: To assist in order processing, shipping, and marketing.

  • Legal Authorities: If required by law or to protect our rights.

  • Business Transfers: In case of mergers, acquisitions, or asset sales.

4. Your Rights

You have the right to:

  • Access and update your personal information.

  • Opt out of marketing communications.

  • Request data deletion or portability.

  • File a complaint with a data protection authority if you believe your privacy rights are violated.

5. Cookies and Tracking Technologies

We use cookies to:

  • Enhance website performance.

  • Analyze traffic and user behavior.

  • Offer personalized product recommendations.

You can manage cookies through your browser settings.

6. Security Measures

We employ industry-standard security measures to protect your data, including:

  • SSL encryption for transactions.

  • Regular audits and updates to our security protocols.

However, no system is 100% secure, and we encourage you to protect your account credentials.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns, please contact us:

  • Hotline: (641) 753-3127

  • Address: 211 Harmony Dr, Marshalltown, Iowa

  • Email: info@purrtopin.com

  • Website: purrtopin.com

Refund and Returns Policy

Effective Date: January 6, 2025

At Purrtopin, your satisfaction is our priority. This Refund and Returns Policy outlines the terms and conditions for returning or exchanging products purchased through purrtopin.com or in-store.

1. Eligibility for Returns

You may return or exchange items within 30 days of purchase if they meet the following criteria:

  • Items must be unused, in their original condition, and include all original packaging and tags.

  • Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Personalized or custom-made products.

  • Gift cards.

  • Items marked as “Final Sale.”

3. Return Process

a. Online Purchases

  1. Contact our customer support team at info@purrtopin.com to initiate a return.

  2. Pack the items securely, including the original receipt.

  3. Ship the package to our return address:

    • 211 Harmony Dr, Marshalltown, Iowa

  •