Refund and Returns Policy

Effective Date: January 6, 2025

At Purrtopin, your satisfaction is our priority. This Refund and Returns Policy outlines the terms and conditions for returning or exchanging products purchased through purrtopin.com or in-store.

1. Eligibility for Returns

You may return or exchange items within 30 days of purchase if they meet the following criteria:

  • Items must be unused, in their original condition, and include all original packaging and tags.

  • Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Personalized or custom-made products.

  • Gift cards.

  • Items marked as “Final Sale.”

3. Return Process

a. Online Purchases

  1. Contact our customer support team at info@purrtopin.com to initiate a return.

  2. Pack the items securely, including the original receipt.

  3. Ship the package to our return address:

    • 211 Harmony Dr, Marshalltown, Iowa

  4. Once received and inspected, we will process your refund or exchange.

b. In-Store Purchases

Visit our store with the item and receipt. Our staff will assist you with the return or exchange process.

4. Refunds

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item. Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

If you wish to exchange an item:

  • Contact us to check availability.

  • Return the original item and place a new order for the replacement.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  1. Notify us within 48 hours of delivery.

  2. Provide photos of the damage and proof of purchase.

  3. We will arrange for a replacement or refund at no additional cost.

7. Late or Missing Refunds

If you have not received your refund after 10 business days:

  • Check your bank or credit card statement.

  • Contact your bank or payment provider.

  • If you still need assistance, contact us at info@purrtopin.com.

8. Policy Changes

We reserve the right to update this Refund and Returns Policy. Changes will be effective as of the date posted.

9. Contact Us

If you have any questions or need assistance, please contact us:

  • Hotline: (641) 753-3127

  • Address: 211 Harmony Dr, Marshalltown, Iowa

  • Email: info@purrtopin.com

  • Website: purrtopin.com

 

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