Payment Policy

Effective Date: January 6, 2025

At Purrtopin, we aim to make the payment process seamless and secure for all customers. This Payment Policy outlines the terms and conditions for payments made on our website purrtopin.com and in our physical store.

1. Accepted Payment Methods

a. Online Payments

  • Credit and Debit Cards: Visa, Mastercard, American Express, and Discover.

  • Digital Wallets: PayPal, Apple Pay, and Google Pay.

  • Bank Transfers: For bulk or corporate purchases (available upon request).

b. In-Store Payments

  • Cash

  • Credit and Debit Cards

  • Gift Cards (Purrtopin gift cards only)

2. Payment Security

We use industry-standard encryption protocols to ensure your payment information is secure. Our website is SSL-certified, and all transactions are processed through secure payment gateways. We do not store full credit card details on our servers.

3. Payment Confirmation

  • After a successful transaction, you will receive a confirmation email with the details of your purchase.

  • If you do not receive a confirmation, check your spam folder or contact our support team at info@purrtopin.com.

4. Failed or Declined Payments

  • Ensure your payment details are entered correctly.

  • If a payment is declined, contact your bank or card issuer for further assistance.

  • For unresolved issues, contact our customer service team for alternative payment options.

5. Refunds and Disputes

Refunds for eligible transactions will be processed according to our Refund and Returns Policy. If you suspect fraudulent activity or encounter any issues, notify us immediately at info@purrtopin.com.

6. Contact Us

For payment-related inquiries:

  • Hotline: (641) 753-3127

  • Address: 211 Harmony Dr, Marshalltown, Iowa

  • Email: info@purrtopin.com

  • Website: purrtopin.com