Shipment Policy

Effective Date: January 6, 2025

At Purrtopin, we understand the importance of timely and reliable deliveries. This Shipment Policy outlines our shipping terms for orders placed on purrtopin.com.

1. Shipping Methods

a. Domestic Shipping

• Standard Shipping: 3-7 business days

• Expedited Shipping: 1-3 business days

• Free Shipping: Available for orders over $50 (before taxes and discounts).

b. International Shipping

• Delivery times vary based on the destination and customs processing.

• Additional duties and taxes may apply and are the responsibility of the customer.

2. Order Processing Time

• Orders are processed within 1-2 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed the next business day.

3. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.

• Use the tracking number to monitor your shipment’s progress through the courier’s website.

4. Shipping Rates

• Shipping rates are calculated at checkout based on the package’s weight, dimensions, and destination.

• Free shipping promotions, if applicable, will be applied automatically at checkout.

5. Lost or Delayed Shipments

• If your shipment is delayed or lost, contact us immediately at info@purrtopin.com.

• We will coordinate with the courier to locate your package or provide a replacement if necessary.

6. Damaged Shipments

• Inspect your package upon delivery.

• If items are damaged, notify us within 48 hours with photos and details of the damage.

• We will offer a replacement or refund for eligible claims.

7. Restricted Locations

• We currently do not ship to P.O. Boxes, APO/FPO addresses, or countries with trade restrictions.

• For specific inquiries about restricted locations, contact info@purrtopin.com.

8. Contact Us

For shipment-related inquiries:

• Hotline: (641) 753-3127

• Address: 211 Harmony Dr, Marshalltown, Iowa

• Email: info@purrtopin.com

• Website: purrtopin.com